01
Does it know what planning time is called in my state, and how much my teachers get?
Australian planning-time entitlements are set per jurisdiction and they are not the same. Victoria and Tasmania work from a face-to-face teaching cap. New South Wales, Queensland, South Australia, Western Australia, the ACT and the Northern Territory publish a fixed weekly release entitlement, and those figures differ by more than two hours a week between the highest and lowest.
The vendor can tell you the entitlement basis for your state without looking it up, and the software enforces it rather than leaving it to the planner to check.
02
What happens when a teacher calls in sick at 7:42am?
Generating a timetable is a once-a-year job. Covering absences is a weekly one, and in most primary schools it is done by a person under time pressure with the timetable printed beside them. If the software stops at generation, that work stays manual for the other forty weeks.
Cover, yard duty and wet day plans read from the published timetable rather than from a second copy of it that somebody has to keep in sync.
03
Can it handle a job-share without me lying to it?
Two teachers sharing one class on a split week is ordinary in Australian primary schools and it breaks a surprising amount of scheduling software. The usual workaround is to enter them as one fictional full-time teacher, which then produces a timetable that gives the wrong person planning time on the wrong day.
You can enter both people, with their real days, and the software allocates each of them their own entitlement.
04
Will it refuse to publish something broken, or will it just publish?
A timetable with a hidden clash or a missed entitlement is worse than no timetable, because it has already been sent to staff. The cost lands on the person who has to explain it.
The product runs a check before publication, and when it fails it names the teacher, the constraint and the fix rather than returning a generic error.
05
Who does the setup, and how long does it take?
Timetabling software has historically assumed a dedicated timetabler. Most Australian primary schools do not have one. The job belongs to an assistant principal who is also teaching.
A school leader can complete the setup themselves in an evening, and the vendor is honest about what that actually took at schools like yours.
06
Where does the data live, and what is actually collected?
Procurement will ask. The strongest answer is usually not a hosting location, it is that a piece of information was never collected in the first place.
The vendor can state its hosting arrangement plainly, and can tell you which parts of the product function without student names at all.
07
Is the price published?
A vendor that will not show a price before a call is telling you the price varies by what it thinks you will pay.
The number is on the website and it is the number you will be invoiced.